Effective Date (Last Updated): 31 May 2025
Welcome to our website, digital services and applications, and products identified below (collectively, the "Digital Platforms" and "Products"). The Digital Platforms are operated by TCL Sunpower Global Ltd. ("TCL Sunpower Global "", "we", "our"or "us").
TCL Sunpower Global Ltd. is a corporation registered in the Netherlands with Registration No. 92031412.Our registered offices and our Local Representatives are listed on our Corporate Contact Us page.
This "Terms of Use" Agreement sets forth the terms and conditions of use that apply to the use of the Digital Platforms and Products that link to this Agreement, including the use of the TCL Sunpower Global websites , our monitoring and other systems, our applications, and our Products that include interactive features and connect to our Digital Platforms. Portions of our Digital Platforms and Products, such as specific services or features, may require additional terms and conditions that will be communicated to you separately and will be in addition to the terms and conditions set forth in this Agreement.
This Agreement is a legally binding contract between you and TCL Sunpower Global related to your use of the Digital Platforms and Products.
BY ACCESSING OR OTHERWISE USING THE DIGITAL PLATFORMS AND PRODUCTS, INCLUDING BROWSING OUR WEBSITES AND ACCESSING OUR SYSTEMS AND APPLICATIONS, INCLUDING BY USING OUR PRODUCTS, YOU CONSENT, ACCEPT, AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND OUR Global Privacy Policy , BUT ONLY TO THE EXTENT YOU USE THE DIGITAL PLATFORMS AND PRODUCTS. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR THE Global Privacy Policy FOR ANY OR ALL OF THE DIGITAL PLATFORMS, THEN YOU MAY NOT USE THE APPLICABLE PORTIONS OF THE DIGITAL PLATFORMS AND PRODUCTS
Please note that in order to use the interactive features of the Digital Platforms and Products, and to the extent you are eligible to access such features, you may be required to first register for an account with us through an online registration process, which is not transferrable.
Click below to jump to a specific section of this Agreement:
When you use the Digital Platforms, you represent and warrant the following.
Any information you submit is truthful and accurate.
You will provide accurate information about yourself. It is prohibited to use false information or impersonate another person or company in your interactions with us or in connection with your use of the Digital Platforms.
If you have registered an account with us, you will update your contact information if it changes so that we can contact you.
Your use of the Digital Platforms and your use of services available on the Digital Platforms do not breach any applicable law or regulation and are not unlawful, deceptive, or fraudulent.
If you register an account with us, you are 18 years of age or older, and if you are registering with or using the Digital Platforms on behalf of a business, you have the authority to agree to this Agreement on behalf of the business.
You will comply with our rules governing the use of the interactive features of the Digital Platforms as set out in Section 2 below.
You are solely responsible for any activity on any registered account or profile. If you share your account with other people, then you are responsible for all activity.
You will not transmit chain letters, bulk, or junk messages, or interfere with, disrupt, or create an undue burden on the Digital Platforms or the networks or services connected to the Digital Platforms, including without limitation, hacking into the Digital Platforms, or using the Digital Platforms to send unsolicited or commercial messages, bulletins, comments, or other communications.
You will not use the Digital Platforms for any unauthorized purpose, including but not limited to collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other electronic communications, to sell data available on the Digital Platforms, or engaging in framing of, or linking to, the Digital Platforms without our express written consent.
You will not sell or let others use your password or registration for the Digital Platforms, provide false or misleading identification or address information, or invade the privacy or breach a personal, confidentiality or proprietary right, of any person or entity.
You will not knowingly transmit any data, send, or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You will not crawl, scrape, or spider any page of the Digital Platforms or reverse engineer or attempt to obtain the source code of the Digital Platforms.
You also represent and warrant that you will comply with all applicable local laws governing your online conduct and your provision or submission of information to the Digital Platforms.
The Digital Platforms may provide features that allow you to share information and materials with us and other users. Please make sure you read our Global Privacy Policy , which provides important information about your online privacy and our use of information that we collect about you, including your Personal Data.
You are solely responsible for the content of, and any harm resulting from, any information provided or submitted to the Digital Platforms. Whenever you submit information, you represent and warrant the following.
You own or have sufficient rights to provide or submit the information on or through the Digital Platform.
You will not provide or submit information that infringes any rights of TCL Sunpower Global or any other person or entity, including intellectual property and other proprietary rights, confidentiality rights and contractual rights or obligations.
You have fully complied with any third-party licenses relating to the information and agree to pay all royalties, fees, and other costs owed to any person or entity because the information was provided or submitted to the Digital Platforms.
You will not provide or submit information that:
is defamatory, damaging, disruptive, unlawful, intentionally inaccurate, pornographic, vulgar, indecent, profane, hateful, racially or ethnically offensive, obscene, lewd, lascivious, filthy, threatening, violent, harassing, or otherwise objectionable;
incites, encourages, or threatens physical harm against another group or individual;
promotes racism, bigotry, sexism, religious intolerance, or harm against any group or individual; or
contains material that solicits or attempts to solicit personal information from anyone under 18 or exploits anyone in a sexual or violent manner.
You will not provide or submit information that contains advertisements or solicit any person to buy or sell products or services (other than our products and services).
You will not provide or submit information or take any other action that constitutes, contains, installs or attempts to install, or promotes spyware, malware or other computer code, whether on our or others' computers or equipment, including technologies designated to enable you or others to gather information about or monitor the on-line or other activities of another party.
Depending on the scope of your use of the Digital Platforms and the Products, we will collect various System Data and Monitoring Data, which may include or qualify as Personal Data under applicable data protection regulations. System Data generally refers to data we receive from your Products and includes details specific to your Products (such as product identification information). Monitoring Data generally refers to performance information for your products, including energy production, consumption, and usage data. Please refer to our Global Privacy Policy for more information about System Data, Monitoring Data, and Personal Data, as well as to understand how to exercise any rights you have regarding your Personal Data.
TCL Sunpower Global, its affiliates, and/or its 3rd parties retain(s) all intellectual property rights in the Digital Platforms and the Products, including any software or code embedded in the Products that may be updated, repaired, or enhanced from time to time (the “Embedded Software”). A limited license is granted to each of the Digital Platforms and the Product, subject to the terms of this Agreement (the “Limited License”).
With respect to the Products, the Limited License is non-exclusive and grants a limited right to use the Embedded Software, solely for the purposes of installing, registering, configuring, and using the Products on which the Embedded Software is originally installed by TCL Sunpower Global or its designee. The Limited License is non-transferrable and cannot be transferred to other systems or devices. The Embedded Software may not be transferred from the Products and may not be installed (in whole or in part) on other systems or devices absent the express written authorization of TCL Sunpower Global.
With respect to the Digital Platforms, the Limited License grants a limited right to use the Digital Platforms, solely for the purposes of installing, registering, configuring, and using associated Products and accessing the Digital Platforms through devices and applications authorized by TCL Sunpower Global. The Limited License is non-transferrable.
You may download or print a copy of materials available through the Digital Platforms for your own personal use, such as uses related to the purchase, installation, maintenance, and support of the Products, but you must retain all copyright, trademark, and other proprietary notices contained in and on the materials. You MAY NOT use the materials for any commercial purpose, except as expressly authorized by TCL Sunpower Global in writing. You agree that you will not circumvent, disable, or otherwise interfere with security related features of the Digital Platforms or the Products, or with features that prevent or restrict the use or copying of any materials or otherwise enforce limitations on the use of the Digital Platforms, Products, or the materials. You further agree not to access the Digital Platforms by any means other than through the interfaces that we provide, unless otherwise specifically authorized by us in a separate written agreement.
<> TCL Sunpower Global does not provide and does not transfer any other rights to any intellectual property in the Products or the Digital Platforms (whether by sale or offer for sale of any Products, by providing access to the Digital Platforms, or otherwise). The intellectual property rights retained by TCL Sunpower Global , its affiliates, and/or its 3rd parties include, but are not limited to, rights to: (i) inventions, patents, designs, algorithms, and other industrial property; (ii) works of authorship, including exclusive exploitation rights, copyrights, moral rights, and mask works; (iii) trade secrets; (iv) trademark and trade name; (v) other intellectual property and proprietary rights of every kind and nature, whether arising by operation of law, by contract or license, or otherwise; and (vi) all applications, registrations, grants, renewals, extensions, combinations, continuations, divisions, and reissues of the foregoing.By providing or submitting information to the Digital Platforms (expressly including System Data and Monitoring Data), you grant us a perpetual, non-exclusive (meaning you retain rights to use, sell, etc. the information to others), fully-paid up, royalty-free (meaning we are not required to pay you for our use of the information), sub-licensable (meaning that we can grant others the right to use the information to, for example, a company hosting the Digital Platforms, a utility provider, or other purchasers) and worldwide license to use, modify, create derivative works of, publicly perform and display, reproduce, communicate and distribute the information. You agree not to assert any moral rights or rights of publicity against us for using your information.
To the extent such information includes your Personal Data, then such Personal Data will be handled in accordance with our Global Privacy Policy. Please refer to the Global Privacy Policy to learn about your rights to your Personal Data and our use of your Personal Data, including how to contact us should you have questions or would like to exercise your Personal Data rights. To the extent we do not have rights to use your Personal Data, then we will remove any such Personal Data from the System Data and Monitoring Data prior to using such System Data and Monitoring Data.
In the event you provide any ideas, thoughts, criticisms, suggested improvements, or other feedback related to any elements of the Products or the Digital Platforms (collectively, “Feedback”), you hereby grant TCL Sunpower Global a royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and sublicensable right to use, distribute, reproduce, modify, adapt, translate, publicly perform, create derivative works from, publicly display, communicate to the public, or otherwise exploit the Feedback in whole or in part and/or to incorporate it in other works for the purpose of providing tips, tricks, and feedback to other customers as well as for the purpose of improving the Products and the Digital Services.
TCL Sunpower Global accepts each grant of rights. Each grant of rights survives termination of this Agreement.
You are responsible for keeping secret and confidential any account numbers and passwords you may have when registering for an account on the Digital Platforms or accessing the Products. You are responsible for all uses of your account(s), whether or not actually or expressly authorized by you. We may restrict or limit account registration to eligible users only.
This Agreement, as updated or amended from time to time, shall remain in full force and effect while you use the Digital Platforms.
We may terminate, disable, or suspend your account (and any related accounts) and your access to any Digital Platforms at any time, for any reason, and without advanced notice. If we do so, you do not have a contractual or legal right to continue to use the Digital Platforms.
If you have an account, then you may terminate the account it at any time, for any reason, by contacting us. If your access to Digital Platforms is terminated, either by you or TCL Sunpower Global , then you may lose any information associated with your account.
The terms of this Agreement, including any grant of rights, will remain in effect even after your access to the Digital Platforms is terminated, including by TCL Sunpower Global , or your use of the Digital Platform otherwise ends.
You may terminate this Agreement by sending a termination notice by email to customers@sunpowerglobal.com
You may terminate this Agreement at any time without prior notice. Upon termination, you agree to no longer access the Digital Platforms or use the Embedded Software (in accordance with the termination notice). We may terminate this Agreement with two (2) weeks prior notice without cause or immediately for cause.
Upon successfully processing your termination notice, we will disable your access to the applicable Digital Platforms and Embedded Software (to the extent feasible), and we will disable your account.
A termination notice should indicate details of the goods and services (including system information, product model numbers, serial numbers, etc.), your name, your installation address, and your installation date. We may ask you for further information to verify your identity and scope of termination.
The material and information available on the Digital Platforms may become out of date at any given time and we are under no obligation to update the contents of the Digital Platforms.
TCL Sunpower Global reserves the right to change, suspend, or discontinue any aspect of the Digital Platforms at any time, for any reason. We will not be liable to you for the effect that any changes to the Digital Platforms may have on you, including on your business, income, or ability to generate revenue.
We may modify this Agreement from time to time. We will contact registered users if we do so, which is why it is important that you notify us immediately if your email address changes. If you are a registered user, you may be asked to click to accept the new agreement the next time you log on to the Digital Platforms in order to be able to use the Digital Platforms. We will also put any revised versions of this Agreement on the Digital Platforms. It is therefore important that you regularly check the Digital Platforms.
If you do not agree to this Agreement as updated, then we may not be able to provide you with continued services, in which case we may suspend your access to the underlying services until you agree to the updated Agreement.
Information and other materials made available on the Digital Platforms, whether by TCL Sunpower Global or other users of the Digital Platforms, are not intended to amount to advice on which reliance should be placed. We therefore disclaim, to the fullest extent permitted by law, all liability and responsibility arising from any reliance placed on such materials by any user of or visitor to the Digital Platforms, or by anyone who may be informed of any of its contents.
By operating the Digital Platforms, we do not represent or imply that we endorse any information or any other materials available on or linked to by the Digital Platforms, including without limitation, content hosted on Third Party Sites, or that we believe such information or any other materials are complete, accurate, useful, or non-harmful. We do not promise any specific results from the use of the Digital Platforms. No advice or information, whether oral or written, obtained by you from us or the Digital Platforms shall create any warranty not expressly stated in this Agreement.
All content, information, or any other materials or items provided through the Digital Platforms AND THE EMBEDDED SOFTWARE are provided "as is" and "as available" and (to the fullest extent permitted by law) without warranty (EXPRESS OR IMPLIED) or conditions of any kind. To the fullest extent permitted by law, we and each of our advertisers, licensors, suppliers, officers, directors, investors, employees, agents, service providers and other contractors disclaim all warranties, express or implied in connection with the Digital Platforms and your use of it disclaim all express, implied, statutory, and other warranties, guarantees, or representations, including without limitation the warranties of merchantability, fitness for purpose, non-infringement of proprietary and intellectual property rights, AND ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.
WE DO NOT GUARANTEE THAT, FOR EACH OF THE DIGITAL PLATFORMS and the EMBEDDED SOFTWARE: (I) EACH WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) EACH WILL BE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS; (III) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (IV) THE RESULTING USE, FEATURES, OR PERFORMANCE WILL MEET YOUR EXPECTATIONS. YOU USE THE DIGITAL PLATFORMS and the EMBEDDED SOFTWARE SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT THEY ARE INCONSISTENT WITH APPLICABLE LAW
By using the Digital Platforms and the EMBEDDED SOFTWARE, to the extent permitted under applicable law, you agree to and hereby release TCL Sunpower Global AND EACH OF ITS AFFILIATES AND THIRD PARTIES (THE “RELEASED PARTIES”) from liability or responsibility for (and THE RELEASED PARTIES EACH assumes no Liability or responsibility for) any (a) errors, mistakes or inaccuracies of content and materials, (b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our DIGITAL PLATFORMS, EMBEDDED SOFTWARE, AND services, (c) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein, (d) any interruption or cessation of transmission to or from the digital platforms and the Products, (e) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Digital Platforms, the embedded software, and the products by any third party, and/or (f) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the digital platforms.
In no event shall we be liable to you or any third party for any direct, indirect, consequential, incidental, special, exemplary, punitive, or any other loss or damages, including without limitation any direct or indirect loss of revenue or profit, business interruption or loss of data arising from your use of the Digital Platforms, the embedded software, or the products and any information, materials or any other content available on the Digital Platforms or otherwise arising in connection with this Agreement, whether in contract, tort (including negligence) or for breach of statutory duty or in any other way. in no event shall TCL Sunpower Global’s aggregate liability for any damages exceed the greater of one hundred US dollars ($100) or the amount you paid TCL Sunpower Global for the digital platforms in the last twelve (12) months. some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.
You acknowledge and agree that spam is harmful to a site, service, or network and causes injury, including damage to reputation and goodwill, which is difficult to measure. As a pre-estimate of our anticipated loss, you agree to pay us $200 (USD) for each unsolicited commercial message or other unsolicited communication that you send from, to, or through the Digital Platforms.
You agree to indemnify and hold us, our subsidiaries, affiliates, related entities and licensors and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable legal fees, that arises out of your use of the Digital Platforms, any breach of this Agreement, or your infringement of someone else’s rights.
You agree to indemnify and hold us, our subsidiaries, affiliates, related entities and licensors and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable legal fees, that arises out of your use of the Digital Platforms, any breach of this Agreement, or your infringement of someone else’s rights.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Section 2.
If you wish to make any use of content on our site other than that set out above, please contact us at the email address set out in Section 15.
To contact us, please email customers@sunpowerglobal.com, or reach us via our Contact Us page.